Refunds & Returns Policy

Align with Taryn | Health & Wellness Coaching & Online Store

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At Align with Taryn, we want every experience with us to feel positive, supportive and transparent.

We understand that circumstances can change, and we're committed to handling cancellations, returns and refund requests fairly and with care.

This policy applies to our coaching services, physical products and digital products.

1. Coaching Programmes & Sessions

Our coaching programmes are designed to provide a personalised experience, with time and preparation dedicated to each client.

Cancellations Before Your Programme Begins

If you need to cancel your coaching programme before it begins, please contact us at hello@alignwithtaryn.com.

Refund requests will be assessed according to the services already provided, any reasonable costs incurred and your rights under applicable consumer protection legislation.

Where a statutory cooling-off period applies, we will honour it.

Cancellations After Your Programme Has Started

We understand that personal circumstances can change.

If you choose to withdraw from a coaching programme after it has started, please contact us in writing.

Any refund will take into account completed sessions, services and resources already provided, and any reasonable and legally permitted cancellation charges.

Where applicable, unused prepaid amounts will be refunded in accordance with South African consumer protection law.

Rescheduling Individual Sessions

We kindly request at least 24 hours' notice if you need to reschedule a coaching session.

Sessions missed without notice or cancelled with less than 24 hours' notice may be treated as used, subject to applicable law and exceptional circumstances.

We understand that unexpected situations arise and will consider these with compassion.

Cancellations by Align with Taryn

If we need to cancel or discontinue a coaching programme, we will offer a suitable alternative arrangement or a refund for services that cannot be provided, as appropriate.

2. Physical Products Purchased Online

We want you to love the products you purchase from Align with Taryn.

Returns and Change of Mind

For eligible physical products purchased online, you may request a return within seven days of receiving your order, in accordance with applicable cooling-off rights.

Certain products, including personalised items and some categories of books or other goods, may be excluded from statutory change-of-mind returns.

Where a return is accepted, we ask that products be returned with reasonable care and, where possible, in their original packaging.

Customers may be responsible for the direct cost of returning goods where permitted by law.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us at hello@alignwithtaryn.com with your order number and a description of the issue.

Photographs may help us resolve the matter more quickly.

Where goods are defective or do not meet applicable quality standards, you may be entitled to a repair, replacement or refund under South African consumer protection law.

Eligible defective goods may be returned within six months of delivery, at our risk and expense, in accordance with the Consumer Protection Act.

Refund Processing

Approved refunds will be processed using the original payment method where reasonably possible.

Refunds required under statutory cooling-off rights will be made within the legally prescribed period. Other refunds will be processed as promptly as reasonably possible.

3. Digital Products

Digital products may include downloadable journals, workbooks, guides, templates and other educational resources.

Due to the nature of digital products, change-of-mind refunds may be limited once a product has been downloaded or accessed, where permitted by law.

Applicable statutory cooling-off rights and remedies remain in place, including where digital products are defective, incorrectly supplied or not delivered as agreed.

If you experience difficulty accessing a purchased digital product, please contact us so we can assist.

4. How to Request a Cancellation, Return or Refund

Please email hello@alignwithtaryn.com with your name, order or booking details, and the reason for your request.

We will review your enquiry and respond as soon as reasonably possible, explaining any next steps.

5. Your Consumer Rights

This policy is intended to operate in accordance with applicable South African legislation, including the Consumer Protection Act and Electronic Communications and Transactions Act.

Nothing in this policy limits or excludes rights that cannot lawfully be restricted.

6. Contact Us

Align with Taryn
Email: hello@alignwithtaryn.com
Website: alignwithtaryn.com

We're always happy to help with questions about your purchase or coaching experience.