Shipping policy

Shipping & Delivery Policy

Align with Taryn

Last updated: [Insert date]

At Align with Taryn, we want your experience to feel thoughtful and seamless from the moment you place your order to the moment it arrives.

This policy explains how orders are processed, shipped and delivered.

1. Where We Deliver

We currently offer delivery within South Africa.

If you are located outside South Africa, please contact us before placing an order to enquire about international delivery options.

2. Order Processing

Orders are processed once payment has been received and confirmed.

Please allow approximately [2–5 business days] for your order to be processed and dispatched, unless a different timeframe is stated on the product page.

Personalised, made-to-order or pre-order products may require additional processing time. Any expected delays will be communicated where possible.

Business days exclude weekends and South African public holidays.

3. Delivery Times

Once your order has been dispatched, delivery is estimated to take [2–5 business days], depending on your location and the courier service used.

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions or other circumstances beyond our reasonable control.

If we become aware of a significant delay, we will communicate this to you.

4. Shipping Fees

Shipping costs will be displayed at checkout or communicated before your order is finalised.

Where applicable, free shipping promotions will be subject to the terms stated in the promotion.

Any additional delivery charges will be communicated before payment.

5. Tracking Your Order

Where tracking is available, your tracking details will be provided once your order has been dispatched.

Please use the tracking information to follow your delivery.

6. Delivery Details

Please ensure that your delivery address, contact number and other required details are accurate when placing your order.

Align with Taryn cannot guarantee successful delivery where incorrect or incomplete information has been supplied. If an address needs to be changed after dispatch, please contact us as soon as possible. Changes may not always be possible.

If a delivery attempt is unsuccessful, the courier may contact you to arrange redelivery or collection in accordance with its procedures.

7. Delayed, Lost or Damaged Deliveries

If your order has not arrived within the estimated delivery period, please contact us at hello@alignwithtaryn.com so that we can investigate.

If your order arrives damaged or you receive the wrong item, please contact us as soon as reasonably possible and include your order number and photographs where appropriate.

We will work with you to resolve the issue in accordance with our Returns & Refunds Policy and applicable consumer protection law.

Your statutory rights regarding delivery, damaged goods and refunds remain unaffected by this policy.